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Healthy conflict in an organisation can be useful for driving change and innovation, but when conflict becomes destructive it impacts on the entire workplace. When behaviour and relationships move beyond acceptable levels of conflict, leaders must intervene to rectify the situation.

Workforce investigations require a high degree of sensitivity and confidentiality. While internal staff may be well qualified to manage investigations, there can often be a perception of bias, which is detrimental to the outcome – no matter how robust the process may be. 

Once workplace conflict reaches the point where internal and informal attempts at resolution have been unsuccessful, many councils now opt to engage external support for workplace investigations and/or mediation.  

As the local government experts, LGAQ Total Solutions knows the unique political, operational and cultural challenges faced by councils and their staff. We bring a wealth of knowledge and understanding to our mediation and investigation services.


  • We employ qualified and, experienced investigators, mediators, and HR professionals who can help and support your council to in dealing with workplace grievances and complaints.

  • Our team will carry out professional and unbiased workplace investigations, particularly in the areas of:

    • workplace harassment and bullying

    • misconduct

    • Crime and Misconduct Commission (CMC) referred investigations

  • We use a formal process to examine allegations, establish relevant facts and ascertain whether council officers have breached policy or law.

  • Our investigators are discreet and sensitive to the issues.

  • We help you manage the investigation internally, through from access to and advice, through to documentation checking and help to conducting interviews.

  • We offer qualified and experienced mediators who provide a confidential service.

Our mediators understand what it takes for mediation to be successful and will always provide an honest upfront appraisal on the likelihood of success, or advise if another solution may be more appropriate

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Visit our testimonal page for the wrap on our work with councils.